Effective Date: November 5, 2026

Last Updated: November 5, 2026

Return/Refund Eligibility

We want you to be a happy customer. If you’re not, we’ll make things right.

You may return any unused product in new condition and original packaging within 30 calendar days from the confirmed delivery date. You can receive a full refund in the original form of payment. Original shipping fees are non-refundable. If the reason for return is not quality-related, the customer must pay the return shipping costs. If the reason for return is quality-related, Unicook will be responsible for the return shipping costs.

There are certain situations where only partial refunds are granted, such as when an item is not in its original condition, is damaged or has missing parts for reasons not due to our error.

This policy applies to orders placed on our website (unicook.net). If you purchased your product on Amazon or another marketplace, please start your return or refund through that platform’s order page, as that platform’s return policy applies.

How Do I Claim a Refund or Return?

1. Please provide your order number from unicook.net.
2. Describe the problem and the reason (return or refund). Photos of the item are highly recommended. Send your email to support@unicook.com.
3. Our support team aims to reply to your email and offer a solution within 24 business hours.

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives damaged, defective, or incomplete, please contact us at support@unicook.com. Depending on the situation, we will arrange a replacement, a missing part, or a refund.

Return Inspection and Refunds

Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be issued to your original payment method. Refunds are typically credited within 5–10 business days after approval, depending on your payment provider.

Late or Missing Refunds

1. If you haven’t received your refund yet, please first check your bank account.
2. Next, contact your credit card company; it may take additional processing time for the refund to post.
3. Then reach out to your bank. Banks often have internal processing delays before funds appear in your account.

If you have completed these steps and still have not received your refund, please contact us at support@unicook.com and we will help you track it.

Product Warranty

Unicook products come with a limited warranty covering defects in workmanship or materials under normal use. The warranty period varies by product and starts from the date of purchase:

1. Grill Cover: 12-month limited warranty covering any defects in workmanship or materials during normal use.
2. Spatula: 12-month limited warranty covering any defects in workmanship or materials during normal use.
3. Pizza Stone: 90-day warranty covering defects in materials or workmanship under normal use.
4. Grill Heat Plate: 90-day warranty covering defects in materials or workmanship under normal use.

Warranty does not cover damage caused by abnormal use.

For warranty claims, please contact us at support@unicook.com.