Frequently Asked Questions

Q: Where can I find my order number?

A: You can find your order number in the purchase confirmation email.


Q: When will I be able to track my order?

A: You can track your orders 24 hours after it has shipped, which is typically 3 business days from the order date.


Q: How long will it take to get my order?

A: It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.


Q: Can I return my product?

A: We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.


Q: Do you ship overseas?

A: No, we do not ship outside USA.


Q: How long the warranty is?

A: For general customers, the warranty is 12 months and 24 months from the date of purchase for Unicook VIP members.


Q: How do I claim the warranty?

A: Please contact us through


Q: How can I cancel or modify my order?

A: To cancel or modify your order please contact our Customer Service at 1-888-334-1581 or send us email at with your request. However, we cannot guarantee that your request to modify or cancel your order will be granted due to our expedited processing.